Geraldine, I've experienced exactly the same from them for years and years. There is no justification for them behaving in this way. From what I've experienced in terms of how student complaints are dealt with and many other things; the common theme is dismissal, a lack of transparency on all fronts and zero humility to admit problems on their side.
They oddly provide anonymity and confidentiality for some and not others e.g. if a formal complaint is made about a Fellow, the Fellow gets to see the full complaint but the complainant doesn't get to see their response/defence at all and can only hear the decision reached but not the full details. So the accused could come up with all kinds of lies to defend themselves and distort the picture, including smears against the complainant, safe in the knowledge the complainant would never find out or get to challenge it! Imagine if courts had this kind of 'standard', it clearly would not be acceptable.
Then there's odd things like a member being allowed to refuse the IFoA releasing their exam pass history. Well I don't see why anyone deserves that 'right' to conceal and I can think of only one reason why someone would want to... yet at the same time people who actually pass these exams get their names printed publicly online for exams going back to 2010, which means younger/newer members can have their exam passes checked out by searching those pass list pdfs, but they won't release historic pass lists to 2000 in an archive so that older members can be checked out similarly... I could go on and on.
The point I'm making is that this lack of transparency, a problem identified by the Morris review a decade ago which they're supposed to be addressing, is still there. In the examples above, I don't believe the secrecy granted is appropriate and is only of use to those with dishonest intentions.
Last edited by a moderator: Jan 20, 2017