A
almost_there
Member
I suspect they'll say that if they checked every request like this out then they'd end up with thousands every session - but no harm in trying.
Then they should be checking thousands every session- it's their job & not student's fault, who's already paid very good money to sit the thing. What kind of an excuse is it they don't handle a complaint properly because they get so many of them and it would take them time. I've seen these kind of excuses shared by you on this thread deployed by IFoA many times e.g. they only have 160 staff to deal with 30,000 members blah blah blah. How on earth do they think other organisations manage it, such as insurance companies where actuaries work, who have way more customers to deal with.