That's because e.g. they attend meetings with people from the business on a regular basis, or are privy to interim results, so they would have an idea if there's been a lot more withdrawls or deaths than usual. (Sorry to burst that bubble- I know they want to give the impression they're really clever and all that.)
It's not just that, they genuinely are very clever. You don't really get to become a senior actuary somewhere by luck. When you spend years and years looking at data and running results, you build up experience of what looks sensible and what doesn't.
When I started work in a life office, I would spend a long time running models, then hand it to my boss and he would glance at the numbers and say "no, that doesn't look right. I would expect it to be closer to £Xm". And inevitably, he would be right. And he had no exposure to hidden secrets or interim results, he just had lots of years experience running the same sort of investigations I had just done, so he knew when things looked wrong.
So the exam question was ridiculous. This is supposed to be an exam that tests practical knowledge. No one records these things just as 'decrements' in reality. Sounds like the paper was written by people who are many years out of touch with business reality.
You need to remember something when tackling SA2: It's not (just) about the knowledge in the course. It's about applying that knowledge to situations which are strange or new. It doesn't actually matter whether the situation could ever happen, because the idea is not to test how well you know decrement investigations. It's to see how well you are able to generate ideas and come up with solutions.
The profession is trying to recruit great thinkers, problem solvers, people who can generate ideas and use their initiative. It's not possible to learn the bookwork backwards and pass on that alone.
You request the data. It's not cluedo.
Believe me, Cluedo can sometimes be a LOT easier than trying to request data in a life office. I'm not sure where you work, but in my professional life, there isn't one big perfect computer system where we hold seamless data on every customer, expense, transaction, etc. It's fragmented, some data is missing, wrong, unavailable, difficult to find or split across several systems.
Sometimes you have to work with only 80% of the data you need, or 60%, or worse. Large life offices have grown up over many generations of computer packages, paper filing systems, database software, etc, and there are always issues. Alright, the example of decrements might be a bit extreme, but there will always be times in your careers where you can't get the information you want and you have to work out what to do instead.