• We are pleased to announce that the winner of our Feedback Prize Draw for the Winter 2024-25 session and winning £150 of gift vouchers is Zhao Liang Tay. Congratulations to Zhao Liang. If you fancy winning £150 worth of gift vouchers (from a major UK store) for the Summer 2025 exam sitting for just a few minutes of your time throughout the session, please see our website at https://www.acted.co.uk/further-info.html?pat=feedback#feedback-prize for more information on how you can make sure your name is included in the draw at the end of the session.
  • Please be advised that the SP1, SP5 and SP7 X1 deadline is the 14th July and not the 17th June as first stated. Please accept out apologies for any confusion caused.

Chapter 4, Page 13

S

shinmo

Member
Conflicts of interest
“Knowledge held by a service provider about third parties can be restricted to that which is publicly available.”
1) Which parties do “third parties” refer to?
2) If “third parties” refer to customers, wouldn’t it be better to gather as much information as possible, beyond the public realm of information, to have a deep understanding of customer needs?
3) Furthermore, how does conflict of interest arise if we have an intimate understanding of customer’s background?
 
The "third parties" here aren't customers. Imagine a consultancy providing a service to the trustees of a pension scheme, a third party here might be the sponsor of the scheme. Knowledge about the third party would be limited to that which is only publicly known.
 
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