A
antzlck
Member
Surely trustees shouldn't be financially illiterate? This is part of the problem- how much do you dumb down your communication? As the more you dumb it down the more vague it becomes.
.
Communication is of utmost important. I can't speak of trustees as I'm not in that world but I have been surprised at what some underwriters I speak to don't grasp but I've learned it's my job to communicate to them at an appropriate level that they will understand. That means I need to judge how much I need to 'dumb down'! Maybe that's been tested in CA3 (I don't know much about the exam). My manager told me recently that in an insurance company the brightest people are often to be found in the actuarial department; inevitably that presents communication challenges.