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Signposting system (Ch 14 - Legislation)

M

mossie

Member
Hi,

Could someone please explain what ’signposting system’ means? It was mentioned in p14 - paragraph 3 of Ch14.

Thanks in advance!

M.
 
This means that if an insurer isn't able to offer a product to a particular customer, it should have a system in place where it can suggest another insurer who may be able to help this person with a suitable product. This happens in many areas of financial services where someone may need specialist advice/products that not everyone offers.
 
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