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intro in letter

D

dimitris13

Member
assume we receive a letter from a frustrated client about an increase in the premium.
can we say in the first paragraph among others
1. we apologize if this was not clear to you?
2. i confirm that the premium is correctly p?

thanks
 
think it's hard to say without knowing exactly what the complaint was and the reason for the increase - but sounds like it might be appropriate.
 
Hi there

My intro usually consists of:
Thanks for email dated xx, regarding xxx

Apologies if anything unclear
Confirm figures are correct (and possibly restate them for clarity)

Then on a separate paragraph before I section the response. Discuss the purpose of the letter/ email/ report
 
thanks. i read in cp3 notes that we dont apologize/say sorry.
is that correct ?
 
I don’t think we apologise outright but I think you can apologise if previous communications were unclear etc
 
Yes I agree with the last post, in this situation I think an apology that any previous communications were unclear is appropriate. I would then immediately look to provide reassurance that you can help the reader with their concerns.
 
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