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MyTest Support

FREQUENTLY ASKED QUESTIONS BY STUDENTS

This FAQ is split into two sections, General covers general use of MyTest, while System Requirements covers technical issues.

Please remember that you will need to have permission to modify your browser settings or install software onto your PC for some of these. In exceptional cases, you will need to update the version of the browser you are using.

A. General


Q
Is a Password always needed ?

A To access the MyTest system, you must log in. Therefore a user name and password is always required.


Q
What do I do if I've forgotten my password?

A If you've forgotten your password then click on the "Can't access your account?" link below the login box. You'll then be asked to enter your email address and your login details will be emailed to you. If you do not receive your login details then please contact us.


Q
What do I do if I've forgotten my user name?

A If you've forgotten your user name then click on the "Can't access your account?" link below the login box. You'll then be asked to enter your email address and your login details will be emailed to you. If you do not receive your login details then please contact us.


Q
I have bought a course, how do I login?

A You should receive an email containing your login details within 2 working days your purchase. If you haven't received your details within 2 working days then please contact us.


Q
Sometimes it asks me to log in again, why is that?

A If there is no activity in the system for 20 minutes the session will time out and ask you to log in again to continue using it.


Q
Can MyTest be used offline i.e. even when no internet connection is available?

A MyTest is a web based system and requires an active internet connection. It does not work if no connection is available.


Q
What happens if my internet connection is lost in the middle of a session? Will it end the session in progress?

A If you leave the browser running and continue within half an hour you can continue exactly where you left off. If not then MyTest will record the fact that the session is incomplete and automatically put the test in “suspend” mode. The next time you log in, you can resume the test.


Q
Can MyTest be used on a Macintosh or PC?

A Yes, MyTest can be used on both Macintosh or PC. For further details, see the System Requirements section below.


Q
How many questions are there in the database?

A There are over 300 questions in each of CT1 and CT7. 


Q
Can I redo the set of questions in the database if I finish them all?

A Yes you can redo them as many times as you like. 


Q
Can I print out the list of questions and solutions for revision purpose?

A It is not possible to print lists of questions and solutions. However, you can “review” completed tests which will allow you to see each of the questions and answers for the particular test. 


Q
Are questions selected randomly? 

A Questions will be selected randomly when you first use MyTest. Selection of questions for subsequent tests will then be based on questions that you have got wrong or which you have not seen before.


Q
I selected the wrong option in a Mark-Your-Own-Answer question. How can I correct the mistake? 

A You can go back to any Mark-Your-Own-Answer and multiple-choice question to correct a mistake. This can be done as many times as needed, until you click the “Finish” button to complete the test.  


Q
How many times can I suspend a test?  

A You can suspend a test as many times as you need. There is no limit.   


Q
How many tests can I start and then put on suspend?  

A You can start as many tests as you need. There is no limit. However, we recommend that you finish a test before starting another. This is because MyTest uses the results of finished tests in order to select questions for new tests. The more tests you finish, the more MyTest can tailor the selection of questions for you.   


Q
Why is there a timer?   

A The timer is for your information. It shows you how much time you have spent on your test. It is useful when you want to place a time limit for yourself, for a particular test.


Q
What happens to the timer if I suspend a test?  

A The timer is automatically paused. The timer resumes when you next resume the test.


Q
What happens to the timer if my internet connection drops, and I can only resume the test after a couple of hours or days?  

A The timer is based on your last response. If your internet connection drops, then there is no way for you to submit a response, so any time outside of the test is ignored.


Q
What should I do if I find a problem in a question, or solution choice, or model answer?   

A Please send an email to acted@bpp.com and let us know about the problem. Please also include the MyTest question ID, which is the unique identifier for the question. The ID is usually shown next to the question number, on the top left corner of the screen. For example “Question 1 of 10 (Question ID: 413 )”. 

 

B. System Requirements

In order to fully use the MyTest system your computer will need to meet a set of technical specifications. These are described below. If you are having severe technical problems we would advise you to double-check these requirements.

>> General System Requirements

This is what we recommend as a minimum. However, it may be possible to access MyTest with a computer that has specifications that aren't at this level. Please note that BPP does not recommend you change any of these settings without first contacting your company's IT department if you're using a work computer and will not be held liable for any problems that result.

Description Type Instructions
Operating System Windows XP or Vista or 7

In Windows, click Start and then right-click on My Computer. Then select Properties. You'll see information about your operating system at the top.

Processor 800MHz or higher

In Windows, click Start and then right-click on My Computer. Then select Properties. You'll see the processor speed and RAM in the section under Computer.

Memory (RAM) 128MB or higher

In Windows, click Start and then right-click on My Computer. Then select Properties. You'll see the processor speed and RAM in the section under Computer.

Free Hard
Disk Space
50MB

For hard disk space click Start and then left-click My Computer. Look for Local Disk (usually C:). The size of the hard disk will be displayed in a column on the right hand side.

Screen Resolution 1024x768 or higher

To see the screen resolution and screen colours in Windows, click Start and then Control Panel. Select Appearance and Themes if using the Catagories view and then click Change the screen resolution. If in Classic view click Display. Once the dialog box appears, click the Settings tab.This will display a window that shows the resolution of your computer and the screen colours.

Screen Colours 32-bit (high colour) or higher

See the instructions for Screen Resolution. The screen colours information will be on the right.

Flash Player Version 9 or higher You can check this in your browser. If you use Internet Explorer go to Internet Options, then Programs and then click the Manage Add-ons button. You'll see a list of programs used by Intenernet Explorer. Check that there is an entry for Shockwave Flash Object is listed. If you use Firefox go to Tools, then Add-ons and search for Showckwave Flash. In both cases it will tell you the version you are running.
Adobe Reader Version 7 or higher See the instructions for Flash Player. The only difference is that you should look for Adobe Acrobat in the add-ons list.

 

>> Web Browser

MyTest is accessed using a web browser from any computer connected to the internet. The table below shows the officially supported operating systems and browsers.

  Browser and Version
  Internet Explorer Firefox
  6 7 8 2 3 4
Windows XP
Windows Vista  
Windows 7    

While certain operating systems and browsers are not officially supported it is probable that you will be able to use them to view content. You can use the links below to download the supported browsers.

Please note that Internet Explorer 9 is not yet officially supported and that some elearning content may not load when using this browser version. However, tests have shown that using compatibility mode makes it possible to view problematic content without issue. So, if you do have problems we suggest turning on compatibility mode. The compatibility button is found in the address bar of IE9 and will appear in a solid colour when turned on. For more information about this please visit the Windows 7 section of the Microsoft website which provides a little more detail on using the compatibility button.

>> Troubleshooting Guide

Internet Connection

Check that your internet connection is working. Do this by launching a browser and typing in sites you wouldn't expect to be down, such as http://www.google.com, http://bbc.com/news, http://www.apple.com or http://www.microsoft.com. Note how quickly the page loads. These websites should load fast, particularly google's. If they don't then it might suggest there is a problem with the download speed of your internet connection. If this is the problem, then you should call your internet service provider and ask for an explanation.

Internet Usage

Check that no one else in the building is downloading large files or streaming other media using the same internet connection. This is a common cause of problems when a number of people share the same internet connection. For example, if you have a 4Mbps bandwidth limit and one person is watching a BBC iplayer programme, you will probably only have between 2.5Mbps and 3Mbps left. If more than one person is doing this, then you can see how the reduced amount of bandwidth may be the cause of the problem.

Flash

Our presentations will work with version 9 of Flash, but we recommend you keep your Flash plugin as up to date as possible. The current version is Flash 10. Go to the Adobe website to upgrade.

Other Browsers

It's worth checking that no other processes are taking place in other browsers or tabs of your current browser. The best thing to do is to close them.

Other Applications

It may sound obvious but it's certainly worth checking no other applications are open on your computer that are requesting/providing data to the internet. For example, are you listening to the radio over the internet or using Spotify. Playing music from your own computer shouldn't affect MyTest but it may be worth shutting down these applications to see if it helps. If it does, your computer may be low on RAM or have a low processor speed. Other memory-intensive programmes or processes that could cause problems are things such as Photoshop or other graphic intensive software.

Antivirus Software

Most people set antivirus software to run automatically at specific times of the day or week, often in the background. Double-check yours isn't running. Normally, you'll see an icon in the bottom right hand corner (on Windows). If you hover over it a message should pop up to tell you if it's running. Alternatively, you can right-click on the Taskbar and click Task Manager. Click the Applications tab to see if your antivirus software is running. If it is, then you may want to wait until it has completed.

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If you're unable to solve your problem using these FAQs then please click here to contact us including screenshots as appropriate to aid the speedy resolution of your query.

This page was last updated on 08/03/2012.