Hello, Sept 2017 Q2 part 1. I really need advice on how to tackle these types of questions. Here, is it a good approach to ignore the scenario and suggest actions to help improve the claims experience (I.e introduce uw, price on most recent basis etc...) or should I answer them with the scenario in mind?! Is the ambiguity in these questions done on purpose? In other words is there some sort of higher skills testing going on?!