At an airport, there are N adjacent taxi counters, each of which can serve taxi booking request of passengers who exit from the airport. Arrivals of passengers at counters are the Poisson process with rate λ. The time taken to book a taxi for the passenger at given counter is assumed to follow the exponential distribution with mean 1/μ. Find the transition diagram and state space? Set the transition matrix associated with taxi booking process? Answer - I have found the answer of transition diagram as in the answer booklet. Can u please explain how to get to it. I think there is something wrong with the solution. Please reply how to get to it.