assume we receive a letter from a frustrated client about an increase in the premium. can we say in the first paragraph among others 1. we apologize if this was not clear to you? 2. i confirm that the premium is correctly p? thanks
think it's hard to say without knowing exactly what the complaint was and the reason for the increase - but sounds like it might be appropriate.
Hi there My intro usually consists of: Thanks for email dated xx, regarding xxx Apologies if anything unclear Confirm figures are correct (and possibly restate them for clarity) Then on a separate paragraph before I section the response. Discuss the purpose of the letter/ email/ report
I don’t think we apologise outright but I think you can apologise if previous communications were unclear etc
Yes I agree with the last post, in this situation I think an apology that any previous communications were unclear is appropriate. I would then immediately look to provide reassurance that you can help the reader with their concerns.