There's something that has got on my nerves for quite a while now, and I just wondered if anybody else feels the same way.
Don't you think that the customer service of the Institute is generally very poor and that there are instances where their standards are just not up to scratch?
EG cases like CT results being published late on recent occasions. Also, I've sent emails to ask them short questions - it takes days for a reply.
Now, the Institute have delayed publishing the examiner reports for the higher level exams. There's just no excuse for it. The reports should be ready when the results are published, and using eg, the XMas holidays as an excuse to publish them late is just not good enough.
I know cases where people have to chase up the Institute for things like Certificates that weren't sent out to those that had eg, passed all the CTs etc. That should never happen - especially since the list of those eligible are published in their own lists.
Very,very poor service, methinks.
Last edited by a moderator: Jan 5, 2010