Refunds and cancellations

Please see below ActEd's refund policy for:

We do not advise you to adopt a study strategy that might require you to cease studying partway through a session. If you might change your plans in the light of your exam results or exemptions gained, then we'd recommend that you apply for a late-starting Regular Tutorial or a Block Tutorial rather than a Taught Course or standard Regular Tutorial, and that you choose Marking Vouchers rather than Series Marking. This will give you much more flexibility should your plans change.

Refund Policy for Paper Products

Refunds are only available if the pack is returned with the original shrink-wrap intact within 28 days of purchase. In these circumstances, we will issue a credit note to the value of the material returned less an administration fee (10% of the price of the returned goods, maximum £15 per item).

eBooks

Refunds are only available if requested within 14 days of purchase and the resources are not accessed.

Refunds cannot be given in the event of malfunction or incompatibility of your software or hardware, which is outside of ActEd's control. Therefore we recommend that you see the Technical Information and Frequently Asked Questions document  for more information on how to do this.

Refund policy on Marking Services

Series X Marking and Mock Exam A Marking is valid only for the session in which it is purchased. It cannot be deferred to a later study session. Please purchase marking vouchers if you require this flexibility.

The only exception to the above is Series X Marking and Mock Exam A Marking in Subject CA3, which is valid for one year from the date of purchase.

Refunds on Series X Marking are only given if they are requested before any assignment has been submitted for marking and the final deadline date for the session has not passed. Neither full nor partial refunds are given once an assignment has been submitted for marking.

Refunds on unused Mock Exam A Marking are not given once the final deadline date has passed.

Marking vouchers can be cancelled if they are returned to ActEd before the expiry date (four years after the date of purchase) and a credit note will be issued to the person/company who made the original payment.

If you are in any doubt about whether you will be able to meet the deadline dates throughout the session (eg if you might change the subjects you are studying following the publication of exam results), we would advise you to purchase Marking Vouchers instead.

Refund policy on Tuition

Once you have applied for a course, you may change your choice of course or cancel without charge, so long as we are notified in writing (email is fine) by the relevant finalisation date. You must let us know that you wish to cancel whether you have been given a provisional place or been placed on a waiting list. If you cancel after the finalisation date you will be invoiced for a cancellation fee of:

  • 50% of the course fee if you cancel more than seven days before the start of the course
  • 100% of the course fee if you cancel within seven days of the start of the course.

If, at finalisation, you are not allocated a place on one of the courses you requested, or you applied before the finalisation date and the dates of your course have changed from those shown on the provisional timetable, you may cancel without charge up to seven days before the start of the course. If you cancel within seven days of the start of the course you will be invoiced for a fee of 100% of the cancelled course fee.

If you cannot attend one or more days of your tutorial then you are still liable for the full cost of the course. However, you may be able to swap to another course of the same type in the same subject - please contact ActEd for more details.

If you might change your study plans in light of your exam results, we recommend that you book a place on a late-starting Regular Tutorial (if available) or a Block Tutorial rather than a Taught Course or standard Regular Tutorial.

Refund policy on Webinars (interactive online tutorials)

Once you have applied for a Webinar, you may cancel without charge, so long as we are notified in writing (email or fax) before the cut off date 7 days before the Webinar is due to take place. If you cancel your place after this date you will be invoiced for a fee of 100% of the Webinar fee. If we cancel a Webinar through lack of demand, you will not be charged.

Refunds cannot be given in the event of malfunction or incompatibility of your software or hardware, which is outside of ActEd's control. Sufficient opportunity will be given before the Webinar for you to test your hardware and software. We will email you instructions on how to do this before the Webinar.

Online resources

Refunds are only available if requested within 14 days of purchase and the resources are not accessed. If you receive free or reduced-rate access to the Online Classroom and subsequently cancel your tutorial place, then you will be invoiced for the standard price of the Online Classroom (if used).

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